FAQ

No, so sorry about that, due to the warehouse location being reorganized, the next-day delivery service is temporarily unavailable.

Please visit our delivery & shipping information page for full details.

We aim to dispatch all orders within 48 hours for weekday orders. All weekend orders are processed and dispatched the next working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse.

Please visit our delivery & shipping information page for full details.

Please take extra care when trying on your new purchases, as returned items must meet the following conditions to qualify for refund:

• Items must be unworn and unwashed.
• Items must not be marked with make-up, fake tan or body lotions etc.
• Items must have all tags attached.
• Shoes have been tried on indoors and show no sign of wear.
• Please make sure the items are returned in the original packaging.

Please visit our return policy for full details.

Unfortunately we do not offer free return labels, we do offer a tracked return label that you can create in the Returns page costing £2.50.

You can also choose to use your own courier service to return, please note this is at your own cost, we suggest purchasing a tracked delivery service to return the items. Make sure you keep your postage certificate as well as proof, in case you’re returned parcel goes missing.

Please visit our return policy for full details.

Refunds can take 5-7 working days to process a return once received. (Busy time periods such as Christmas period, Bank Holidays etc may cause delays) Once processed your refund can take several days to appear back to the original payment method which is totally dependent on your card issuer and out of our control.

Please visit our return policy for full details.